These Terms govern your use of the GoRentora website and mobile app. Please read them carefully — by registering, logging in or using the platform, you agree to be bound by them.
By creating an account, logging in or otherwise using GoRentora ("GoRentora", "we", "us"), you agree to these Terms & Conditions and to our Privacy Policy, Refund Policy and Data Deletion Policy. If you do not agree, please do not use the platform. You must be at least 18 years old and legally able to enter into a contract in India.
GoRentora is a rental discovery and property management platform operated from Indore, Madhya Pradesh. Visitors can browse properties and send enquiries. Property Admins (owners and managers) list properties and units and manage staff, tenants, agreements, rent and payments. Staff help Property Admins with leads, visits and service requests. Tenants use the platform to view their tenancy, pay rent, raise service requests and manage documents.
We provide the software. We are not a real-estate broker, letting agent or party to any tenancy created through the platform, and we do not guarantee that any listing will be available, accurate or let.
Property Admins use a plan that sets limits such as the number of properties, units and staff accounts, and which features are available. Plan details and prices are shown on our Pricing page and may change from time to time; we will not change what you are billed mid-cycle without notice. Paid plans are activated by our team after you request them. Taxes such as GST are added where applicable. See our Refund Policy for how subscription payments are handled.
Agreements generated through the platform are a legal arrangement between the Property Admin / owner and the tenant. GoRentora is not a party to that tenancy and does not guarantee, insure or enforce it. We provide tools to draft, generate and store the agreement; its terms (rent, deposit, notice period, house rules, refund conditions and so on) are set by the Property Admin and agreed by the tenant directly.
Rent, maintenance and deposit amounts are set by the Property Admin. Tenants are responsible for paying dues on time through the methods made available to them — manual confirmation by the Property Admin, or an online payment gateway where enabled. Online payments are processed by our third-party gateway partners under their own terms; we do not store your card or UPI credentials.
You agree not to:
We may suspend or terminate accounts that break these rules.
Property Admins and staff are responsible for the accuracy of the listings, rents, photos, videos and documents they upload. By uploading content you confirm you have the right to do so and give GoRentora a non-exclusive licence to display, store and distribute it as part of operating and promoting the platform. The GoRentora name, logo, software and design belong to us and may not be copied or used without written permission.
The platform is provided "as is" and "as available". To the fullest extent permitted by law, GoRentora is not liable for disputes between Property Admins and tenants arising from a tenancy, for the accuracy or availability of listings created by users, for indirect or consequential losses, or for losses caused by a user's own misuse of the platform or by events outside our control. Our total liability for any claim relating to the platform is limited to the subscription fees you paid us in the 3 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under Indian law.
We may suspend or terminate access for breach of these Terms, non-payment of subscription fees or suspected fraudulent activity. You may stop using the platform at any time; see the Data Deletion Policy for how to close your account. Provisions that by their nature should survive termination — such as content licences, liability limits and jurisdiction — will continue to apply.
These Terms are governed by the laws of India. All disputes arising out of or in connection with these Terms, the platform or any related policy shall be subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.
Before going to court, we encourage you to write to us at support@gorentora.in so we can try to resolve the matter informally.
We may update these Terms from time to time. When we do, we will change the effective date at the top of this page; continued use of the platform after a change takes effect means you accept the updated Terms.
