Data Deletion Policy

1. Overview

You are always in control of your data on GoRentora. You can ask us to delete your account and personal data at any time — you do not need to give a reason. This applies to the GoRentora website and to the GoRentora Android app, and it is the account-deletion page linked from the app's store listing.

A few records cannot be erased immediately because the law requires us to keep them, or because they are a shared record with another person (for example, a tenancy agreement). Those are explained under "What We May Retain".

2. How to Request Deletion

Use any one of the methods below. To make sure nobody else can delete your account, we verify that the request really comes from you.

• Email — write to support@gorentora.in from your registered email address with the subject "Data Deletion Request", and include your registered mobile number and role (Tenant / Staff / Property Admin).
• Phone — call +91 97544 97544 and our support team will guide you through verification and the request.
• Website form — use the button below to open a pre-filled email to our support team.

We confirm receipt of your request and may ask you to verify your identity, for example with an OTP sent to your registered mobile number or email, before we proceed.

Email a deletion request

3. What Gets Deleted

• Your account profile — name, email, mobile number, password and profile photo.
• Uploaded documents and photos tied to your account (ID proof, KYC documents, profile images) that we are not required to keep.
• Notifications, saved preferences, and device and push-notification tokens linked to your account.
• Your access to the platform — your account is deactivated as soon as deletion is processed, and this cannot be undone.

Outside the exceptions in the next section, your personal data is fully deleted — not just hidden or deactivated.

4. What We May Retain, and Why

• Active tenancy or unpaid dues — if you have an active agreement or unresolved dues, we will ask you (or your Property Admin) to close them first, because the agreement is a legal record shared with another party who also has rights to it.
• Financial and tenancy records — rent, payment and agreement records may have to be kept for the period required by tax, accounting or civil record-keeping law, even after your account is deleted. Where possible we keep them in a form no longer linked to an active profile.
• Police verification records — where tenant details were submitted to local authorities as a legal requirement, we cannot recall that submission. Our own copy is deleted on the timeline below, subject to any retention the authority itself requires.
• Fraud and dispute records — where your account is part of an active dispute, complaint or suspected-fraud investigation, relevant records may be kept until it is resolved.

5. Timeline

We aim to complete verified deletion requests within 30 days. You will receive a confirmation once your data has been deleted. If anything has to be retained under the rules above, we will tell you what and why in that same confirmation.

6. Contact

Questions about deleting your data, or want to check the status of a request?

See also our Privacy Policy. Any dispute is subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh, India.