Privacy Policy

1. Overview — Who We Are

GoRentora ("GoRentora", "we", "us", "our") is a property rental and management platform based in Indore, Madhya Pradesh, India. Through gorentora.in and the GoRentora mobile app, people can discover rooms, flats, PGs and houses for rent, and property owners can manage properties, tenants, rent, agreements and staff in one place.

This Privacy Policy applies to everyone who uses GoRentora — visitors, tenants, property owners / Property Admins, staff and administrators. By creating an account or using the platform you agree to the practices described here. We handle personal data in line with Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

2. Information We Collect

We collect only what is needed to run the platform's core features — property search, tenant onboarding, rent billing, agreements and support. Depending on how you use GoRentora, this includes:

• Account information — name, email address, mobile number, password (stored only as a one-way hash, never in plain text) and profile photo.
• Enquiry and contact details — the name, phone number and message you submit when you request a callback, schedule a visit or enquire about a property.
• Identity and verification documents — for tenant onboarding and police verification (a standard requirement for tenancies in many states), we may collect ID proof, address proof and photographs uploaded by you, your Property Admin or staff.
• Property and unit information — listings, photos, videos, rent and deposit amounts, amenities and availability, entered by Property Admins and staff.
• Tenancy and financial records — rent agreements, billing cycles, rent and maintenance dues, and payment history. Card and UPI credentials are never stored on our servers; online payments are processed by the payment gateway, and we keep only the resulting status and reference.
• Service requests and messages — maintenance requests, enquiries, notifications and messages exchanged on the platform.
• Device and usage information — device type, app version, push-notification token, IP address and basic logs, used for troubleshooting and to detect suspicious activity.
• Cookies — our website uses essential cookies to keep you signed in and to protect forms against forgery (CSRF). We do not use advertising cookies.
• Location (Staff role only) — see App Permissions.

3. App Permissions

The GoRentora app asks only for permissions it actually needs, and each maps to a specific feature:

You can withdraw any permission at any time from your device settings. Features that do not need that permission keep working normally.

4. How We Use Your Information

• To create and manage your account and show you only the properties, tenants and data relevant to your role.
• To connect renters with property owners when you enquire about a listing or request a visit or callback.
• To generate tenancy agreements, calculate rent and maintenance dues and record payments.
• To verify tenant identity where required, including sharing verification documents with local police where police verification is legally required.
• To send notifications about activity that concerns you — enquiries, dues, service requests and visits.
• To answer support requests and help resolve disputes raised through the platform.
• To detect and prevent fraud, unauthorised access and misuse.
• To improve the platform using aggregated, non-identifying usage patterns.

We do not use your information for advertising profiles, and we do not sell it.

5. Sharing of Information

We do not sell your personal information. It is shared only as follows:

• Inside the platform, by design — a Property Admin sees the data of their own properties, units, staff and tenants; staff see the leads and tasks assigned to them; a tenant sees their own tenancy, dues and agreements. When you enquire about a property, the owner and assigned staff see your enquiry details so they can contact you.
• Service providers — payment gateways (for online payments only), Google Firebase Cloud Messaging (to deliver push notifications), SMS/email delivery and hosting infrastructure. Each receives only what it needs to perform its function.
• Legal and safety — where required by law, such as tenant police verification, a court order or a lawful request from a government authority, or to protect the safety of our users.
• Business changes — if GoRentora is ever merged with or acquired by another business, your information may transfer with it, under the same privacy commitments.

6. Data Security & Retention

Security

Passwords are stored using industry-standard one-way hashing and are never visible to our team. Uploaded files (photos, videos, documents) are validated for real file type before storage and are served so they cannot run as code. Access is restricted by role — for example, one Property Admin cannot see another's tenants. We use HTTPS, CSRF protection, secure sessions and token-based authentication for the mobile app. No system is perfectly secure, but we work to protect your data and will notify affected users and authorities where the law requires.

Retention

We keep your information while your account is active and afterwards only as long as reasonably necessary to meet legal, tax and accounting obligations (rent and payment records may need to be kept for several years), resolve disputes and enforce our agreements. See our Data Deletion Policy for how to request earlier deletion.

7. Your Rights

You can review and update most account information directly from your profile. You may also:

• request a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your account and personal data (see the Data Deletion Policy);
• withdraw consent for optional processing, such as notifications or camera and location access, at any time;
• raise a grievance about how your data is handled (see Contact & Grievance).

To exercise these rights, write to support@gorentora.in from your registered email address. We may verify your identity first so no one else can access or change your data.

8. Children's Privacy

GoRentora is intended for adults who rent, list or manage property. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy as the platform or the law changes. When we make a material change we will update the effective date at the top of this page and, where appropriate, notify you in the app or by email. Continued use of GoRentora after a change means you accept the updated policy.

10. Contact & Grievance Officer

For any question about this policy, or to raise a privacy complaint, contact our Grievance Officer through the details below. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

Any dispute relating to this policy is subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh, India, as set out in our Terms & Conditions.